Terms of Service

You must provide accurate business and contact information when registering and keep it up to date. You are responsible for all activity under your account, including activity by staff members you invite, and for keeping login credentials confidential. You must be legally able to enter into contracts on behalf of your business.

Each restaurant operates in an isolated tenant. You may not attempt to access data belonging to another tenant, probe or circumvent access controls, or use the Service to build a competing product.

The Service is offered on subscription plans (currently Lite, Starter, Pro, and Enterprise) with the limits and features described on our pricing page. New accounts may include a free trial; when the trial ends, continued use requires an active paid subscription.

International card payments are processed by Paddle, our merchant of record. Paddle handles checkout, billing, taxes, and payment-related support for those transactions, and Paddle’s name may appear on your statement. Local payments (such as bank transfer, JazzCash, or Easypaisa) are verified manually; your plan activates once the payment is confirmed.

Subscriptions renew for successive billing periods unless cancelled. If a renewal payment fails or a period ends without payment, access to paid features may be suspended until payment is made. Prices may change with reasonable advance notice; changes apply from your next billing period.

You retain all rights to the data you and your customers enter into the Service — menus, orders, inventory, customer records, images, and reports (“Customer Data”). You grant us the limited rights needed to host, process, back up, and display Customer Data solely to provide the Service.

You are responsible for the legality of Customer Data, including having the right to store your diners’ contact details and for complying with local receipt, tax, and consumer rules that apply to your restaurant.

You agree not to misuse the Service, including: sending spam or unlawful messages through ordering or WhatsApp features; uploading malicious code; interfering with the Service’s operation; attempting unauthorised access; or using the Service for any unlawful activity. We may suspend accounts that put the platform or other tenants at risk, and will notify you where reasonably possible.

We work to keep the Service available and performant, but it is provided “as is” and “as available” without uptime guarantees unless agreed separately in writing (for example, in an Enterprise agreement). Planned maintenance and updates may cause brief interruptions. Support is provided via info@rextrox.com.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may terminate or suspend accounts for material breach of these Terms, non-payment, or where required by law.

After termination we retain Customer Data for a reasonable wind-down period (at least 30 days) so you can export it, after which it may be deleted. Contact support to request an export.

To the maximum extent permitted by law, our total liability arising out of the Service is limited to the amount you paid for the Service in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits, lost data caused by factors outside our control, or business interruption. Nothing in these Terms excludes liability that cannot be excluded by law.

We may update these Terms from time to time. Material changes will be announced in the app or by email with reasonable notice. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.