Refund Policy

If rextroX isn’t right for your restaurant, contact us within 14 days of your first subscription payment and we will refund it in full — no questionnaire, no hoops. This applies to your first paid period on any plan, whether paid by card or by a local payment method.

Renewals are not automatically refundable, because you can cancel any time before the renewal date and keep access until the period ends. If you believe a renewal was charged in error — for example, you cancelled before the renewal date, or you were charged twice — contact us within 7 days of the charge and we will investigate and refund erroneous charges in full.

Card payments are processed by Paddle, our merchant of record. You can request a refund either by replying to your Paddle receipt email or by contacting us at info@rextrox.com — we will process it with Paddle for you. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Local payments (bank transfer, JazzCash, Easypaisa) are refunded to the account or wallet the payment came from. Email us your transaction reference and we will process the refund within 5 business days of approval.

Partially used billing periods outside the windows above, charges older than 60 days, and payments on accounts terminated for material breach of our Terms of Service are not refundable, except where a refund is required by applicable consumer law. Nothing in this policy limits any non-waivable statutory rights you may have.

You can cancel any time from your dashboard’s Billing page or by emailing support. Cancellation stops future charges; you keep access to paid features until the end of the period you have already paid for. Your data remains exportable for at least 30 days after your subscription ends.